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Customer Support Coordinator
Category: Other
  • Your pay will be discussed at your interview
  • **Job Summary: **

Job code: lhw-e0-88394431

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CRST International

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Support Coordinator
Dedicated Services, Inc., is looking for a strategic, highly communicative individual to join their team as a Customer Support Coordinator located out of their Morton, IL facility
The Dedicated Customer Support Coordinator is responsible for data flow between the customer and CRST's information systems, ensuring data integrity and accurate and timely transfer of load information. The position will require daily interaction with customers and drivers.

Job Description:**
* Book freight, set appointments, and coordinate logistical concerns (i.e. hazardous materials, size, mode of transportation, etc.)
* Assist Driver Managers and Load Planners with administrative tasks and data entry for various customer accounts.
* Negotiate pick-up and delivery of customer appointments.
* Set or reschedule customer appointments.
* Compile and distribute daily and weekly account-specific KPI reports
* Actively participate in monthly meetings with customer on data and metric reporting
* Monitor website activity which will include updating load status and accepting or rejecting load tenders.
* Enter new loads as well as daily, weekly and monthly pre-booked loads.
* Assist with overflow calls.
* Perform special assignments as delegated, relating to special areas of concern.
# **Qualifications/Skills:**
* Bachelor's Degree (BA) or equivalent from four-year school
* Ability to work in a fast paced environment.
* High attention to detail.
* Experience prioritizing matters and ability to meet strict deadlines.
* Possess customer service related experience.
* Ability to work under potentially stressful situation.
* Strong verbal and written communication skills.
* Microsoft office experience.
* The successful candidate will be subject to a pre-employment drug screening and background check.
CRST is an EOE
*Location:* Peoria, IL
*Employment duration:* Full time

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